Returns: making the U-turn
Wrong car, duplicate gift, a set that arrived with a piece missing — the U-turn runs through the store that took your order.
Return or exchange
Open your order at the partner store and follow its return steps. Windows and conditions are set there.
Missing or broken piece
Report it through the same order page. Keep the packaging until it is sorted.
Warranty question
Warranty claims are also handled through the partner store and the product's packaging information.
Before you send it back
- Check the spec table on our product page — many sets need batteries that are not included.
- Look for the connector pieces: they are small and often still in the bag.
- Keep the original box; collectors' items keep their value in it.
If our page described something differently from what arrived, email [email protected] and we will correct it.
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